We hope you're over the moon with our service but if you aren't we need to know. Complaints help us to make our service better.
Ben Doughty
FLM Complaints Manager
Ben has been with FLM Loans for 4 years now and is responsible for looking after our customer complaints. He will look at your complaint personally and ensure it is resolved quickly and fairly.
What is your complaints procedure?
How long will it take to get an answer to my complaint?
I don't want a loan, please stop texting and emailing me
Did you charge me a fee?
Do you have to take £300 out of the loan for Brokers fee?
